The world we are living today is so dynamic to an extent that everything is fast changing due to various factors. These changes are taken as a common occurrence by many sectors in the economy. Business is the top most sectors than is experiencing rapid rate of change due to the technological advancement in the sector. The performance of every business is much dependant on the business being able to deal with the frequent changes that faces it. User and customer experience is a fundament thing that any business that tries to neglect it will be gradually faced out of the market unawares.
The fact that the customers does not live in a static environment must be realized by the business and thus their taste and preferences are subjected to constant change and since they are king in any business their changing demands must be met for the business to remain relevant in the market. User and customer experience in any kind of business are influenced with various factors. Some factors are:.
Maturity of the organization.
The ability of the organization to develop strategies that will ensure that a pleasing customer experience is constantly maintained is termed as a mature organization. A mature organization operate well by testing each undertaking that is responsible to the increase of customer experience and ensure that the customer’s needs are aligned to their products and services.
Subjection of individuals thought to analysis on a product tends to be importance ion the current operation of most businesses. A customer would only respond on a product after obtaining it and using it and pinpointing its worth as well as demerits. We all understand that most people tend to express their emotions on social media and the reaction on the social media would depend on his or her own judgment on social media. It is undeniable that unsatisfied customers would have a negative attitude about and would post it in almost all the sites for people to see and desist from buying the product. Conversely, if the products appealed the client good comment about the product would follow and people would have a positive like towards the product. A point where there is an increase in the number of clients that express their feeling about the product on a social media, it becomes evident that the companies have a high number of clientele. This rises from the reasoning that good comment about a product would invite high number of opinions. The feelings of the client additionally have an influence on the company. If a client leaves a bad comment about the services offered by the company, it would be upon the company to sought out point where they might have missed the mark and clean the bad reputation about then customer.